The health and well-being of colleagues is a top priority for RoadLoans and parent company Santander Consumer USA during the spread of Coronavirus. It means we can be there for our customers.
Last week we introduced the Santander US Temporary Emergency Paid Leave Program for COVID-19 Pandemic School and Daycare Closures.
The program is designed to address the immediate needs of our colleagues who are affected by the widespread school and daycare closures throughout the country, whether or not they have direct customer contact. It provides eligible employees with up to 80 hours of emergency paid time off without having to use their regular paid time off (PTO) first.
Additionally, we are taking these steps to ensure a safe and healthy workplace for our colleagues, so they are able to continue providing support for our customers:
- Increasing the frequency and scope of our cleaning protocols at all of our facilities.
- Increasing the availability of hand sanitizer and sanitizing wipes.
- Canceling or postponing large group meetings and events.
- Enabling work from home for employees who are not location-dependent.
“We believe that taking these steps will help keep Santander Consumer customers and employees safer,” said Lori Millard, executive vice president of customer service. “Of course, the spread of Coronavirus is a challenge for all of us, but by working together we can help defeat the virus.”
We are committed to helping contain the virus: If someone at one of our sites tests positive or is a presumptive positive, an intensive cleaning protocol will take place.
Our leadership team continues to monitor the situation closely and is following guidance from relevant authorities, including the CDC, the World Health Organization and various state and local governments.
“During this unprecedented time, we want to thank our employees for all they do as Santander Consumer continues to provide service and support to our customers,” said Sandra Broderick, Santander Chief Operating Officer. “Each of us has our own personal situation to consider, and I’m pleased to help meet the needs of our employees and customers.”
Written by:
Mark Macesich is an experienced writer and editor whose background includes six years in marketing communications with national auto lender Santander Consumer USA, where he works on several consumer/customer and business-to-business blogs and other customer- and dealer-facing content. He has…
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