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Tag Archives: captives

Captives helped support customers, sales

Automaker captives acted quickly in the early weeks of the coronavirus pandemic to assist their customers and dealership partners. Lenders granted payment deferrals and lease extensions on a mass scale for existing customers and fielded an influx of consumer calls and messages during a time of uncertainty. Most of this …

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GM, Ford captives go online for lease-end

GM Financial and Ford Credit are making auto finance more digital with online lease-end tools. The online platforms are the captives’ latest efforts to streamline the lease-end experience and improve coordination among the dealership, lender and customer. Much of the car-buying transaction can’t be done online because of state-level regulations …

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