TO THE EDITOR: The Bloomberg article “Startup Digital Motors looks to give dealerships online chops” (autonews.com, Aug. 17) unwittingly fell into the free advertising trap by reporting a solution that has nothing new to offer and has the same flaws that make numerous other digital retailing solutions counterproductive to what …
Read More »Ford launches credit card to boost customer loyalty
DETROIT — Ford Motor Co. formally launched the FordPass Rewards Visa card, which offers customers money back on vehicle-related purchases, among other perks. The credit card, which became available in July, allows cardholders to earn 5 percent back on certain Ford transactions, plus another 5 percent through the FordPass Rewards …
Read More »CARES Act, established protocols key to protecting customer credit
Automotive lenders have rallied around consumers during the coronavirus outbreak by halting repossessions, allowing payment deferrals on auto loans and extending leases. To continue protecting consumers, some industry experts say lenders need to ensure that late, missed or deferred auto-loan payments from customers impacted by COVID-19 won’t be counted against …
Read More »GM Will Offer Zero-Interest Loans, Customer Aid in Coronavirus Pandemic
General Motors is going to offer zero-interest loans for up to 84 months, in a deal available to customers in top credit tiers. The manufacturer is also going to work with current owners who owe money for loans or leases so they don’t miss a payment during the pandemic. GM …
Read More »F&I provider AUL focused on automation, customer service in 2020
AUL Corp., one of the nation’s leading finance and insurance product providers, plans to grow market share this year by automating processes to relieve underwriting tasks from employees and bolstering its customer service efforts. Both changes reflect a growing trend of F&I companies to undertake consumer-facing initiatives. Jose Fleites, COO …
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