Tag Archives: Customers

A New York City dealership accused of a slew of deceptive and illegal practices targeting non-English-speaking customers agreed to pay more than $ 286,855 in restitution and penalties Tuesday as part of a consent order with the state’s attorney general. The office of New York State Attorney General Letitia James …

Lightico, a software as a service company that connects auto finance customers to lenders through a mobile portal, announced this week that two major auto lenders are using its platform and that it banked a $ 13 million investment. Westlake Financial Services and Capital One Auto Finance both use Lightico’s …

Volvo announces that customers can now swap or bow out of the Care by Volvo service after only four months instead of the original 12 months. While vehicle churn may likely increase, Volvo says that customers will only receive new vehicles during each swap. Turned-in Volvos will be added to …

Volvo announces that customers can now swap or bow out of the Care by Volvo service after only four months instead of the original 12 months. While vehicle churn may likely increase, Volvo says that customers will only receive new vehicles during each swap. Turned-in Volvos will be added to …

Ford Credit is offering payment relief to customers impacted by wildfires in Oregon as well as those recovering after Hurricane Sally, the lender said Tuesday. Qualified customers may delay one or two monthly payments, resuming their regular payment schedules when their situations improve. Alongside other leading lenders, Ford Credit extended …

Federal Reserve Chairman Jerome Powell said last week that the central bank’s benchmark interest rate won’t be raised until 2023, but the news won’t be much help to car buyers. Rather than a positive note, the move signals a slow economic recovery as the U.S. continues to grapple with the …

Prime and above customers fled the new-car market in recent years, finding quality and cost-effective alternatives on used-car lots. But aggressive incentive activity from automakers in the second quarter reversed that trend, credit bureau Experian said last week, allowing captive automakers to reclaim market share of its most desired consumer …

In an effort to help those impacted by Hurricane Laura, some captives are offering payment relief and assistance programs. Here is the list of captives offering support so far and their relief packages. Volvo Car Financial Services Volvo Car Financial Services has ceased collections temporarily and is offering payment extensions …

Automaker captives acted quickly in the early weeks of the coronavirus pandemic to assist their customers and dealership partners. Lenders granted payment deferrals and lease extensions on a mass scale for existing customers and fielded an influx of consumer calls and messages during a time of uncertainty. Most of this …