Tag Archives: dealership

A New York City dealership accused of a slew of deceptive and illegal practices targeting non-English-speaking customers agreed to pay more than $ 286,855 in restitution and penalties Tuesday as part of a consent order with the state’s attorney general. The office of New York State Attorney General Letitia James …

Automating the credit approval process for customers with less than perfect payment histories remains a challenge even as the U.S. auto retail industry allows more of the vehicle transaction online. Lithia Motors has a possible solution — tapping into its finance and insurance talent to aid online shoppers. The rollout …

Dealerships have operated at varying capacities amid the coronavirus pandemic, with some locations restricting vehicle sales to online only and others opening showrooms for customers. Regardless, customers spent more time online to execute a car purchase and completed more of the finance and insurance process online than ever before. Customer …

Compliance experts believe the Federal Trade Commission’s handling of a New York dealership case, in which the store agreed to pay $ 1.5 million for a slew of illegal and unethical practices in the finance and insurance office, may have far-reaching implications. Federal regulators in particular cited dealership-arranged financing, also …

Thomas Higgins, the incoming director of compliance at the Greater New York Automobile Dealers Association, acknowledges this is a strange time to switch careers. Higgins spent nine years at the New York State Department of Motor Vehicles, most recently as deputy commissioner of compliance. During his tenure, Higgins was in …

As additional tools emerge for fraudsters to conceal their identities, software companies also are devising tools to catch these scammers before a vehicle is sent to a phony customer. The best defense against fraudulent auto originations is a robust identity-verification tool, fraud experts say, but access and dealership desire may …