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F&I finds keys to adapt

Perhaps nothing better exemplifies the challenges finance and insurance offices have faced during the coronavirus pandemic than this: To allay virus concerns, the F&I folks at an East Coast dealership would spray contracts with disinfectant before sealing them in a bag and sending them to the customer. And nothing epitomizes …

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Consumers with negative equity struggle with digital deals, retailer finds

Before COVID-19 shelter-in-place orders necessitated digital sales and remote deliveries, Lithia Motors Inc. recognized the majority of its consumers struggled in digital environments. Consumers in positive equity positions with their trade-in vehicles and perfect credit scores are least likely to require assistance with the process, executives said. The Medford, Ore., …

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Millennials’ first love is a road trip, survey finds

Millennials are often associated with a love of technology and digital connectedness. Given free time, however, there’s actually nothing they like more than a road trip. Heading out for a driving adventure was named the top activity among members of this age group taking part in a survey for Mazda. …

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