Record adoption of digital tools bolstered sales during the challenging environment produced by the coronavirus. Despite working for years on these efforts, public groups say the finance-and-insurance component still requires improvement. Public retailers credited a portion of their second-quarter rebounds to digital deals and paperless processes. While not every public …
Read More »New tools can improve dealership verification methods
As additional tools emerge for fraudsters to conceal their identities, software companies also are devising tools to catch these scammers before a vehicle is sent to a phony customer. The best defense against fraudulent auto originations is a robust identity-verification tool, fraud experts say, but access and dealership desire may …
Read More »CDK works to improve support services for dealers
LAS VEGAS — CDK Global CEO Brian Krzanich has heard auto dealers’ frustrations with his company: Billing is too complicated. It’s difficult to get help when dealers need it. Since taking the helm of the Hoffman Estates, Ill., dealership management system company in November 2018, Krzanich has sought to improve …
Read More »