The rapid shift to digital retail — accelerated in part by the coronavirus pandemic — is supposed to displace the F&I office system that requires customers to spend extensive time in the store. In fact, a survey of 88 dealership F&I managers showed that slightly less than half reported customers …
Read More »The coronavirus shuttered in-person retail sales in some states this year, and where in-store sales were allowed, some customers still were wary of face-to-face transactions. To adapt, dealers switched to digital transactions and, in some cases, eliminated the store’s F&I office. Brian McCafferty, owner of Avondale Toyota in Arizona, said …
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When coronavirus-related stay-at-home orders led the Las Vegas Strip to go dark — reportedly for the first time since the assassination of President John F. Kennedy in 1963 — anxiety rippled through the community that is the customer base of Gaudin Ford. “You’d be hard-pressed to find someone who doesn’t …
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