Tag Archives: online

One of digital retailing’s greatest challenges is translating a subprime buying experience online. Customers who use the platforms without assistance are less likely to receive auto lender approval. But retail technology experts say that changes leading up to and during the coronavirus pandemic have simplified the process for subprime buyers. …

Automobile dealerships changed digital processes radically through the coronavirus pandemic, especially the finance-and-insurance portion. A new survey from F&I product provider Protective Asset Protection indicates more change is on the horizon — especially when it comes to allowing customers to research F&I products ahead of time. Sixty-five percent of the …

Record adoption of digital tools bolstered sales during the challenging environment produced by the coronavirus. Despite working for years on these efforts, public groups say the finance-and-insurance component still requires improvement. Public retailers credited a portion of their second-quarter rebounds to digital deals and paperless processes. While not every public …

Vehicle sales took a dive in the early weeks of the deadly coronavirus outbreak, but for several finance and insurance product companies, sales have never been better. And each month, those sales keep improving. The reason could be a combination of factors, those companies say, but success incorporating F&I product …

GM Financial and Ford Credit are making auto finance more digital with online lease-end tools. The online platforms are the captives’ latest efforts to streamline the lease-end experience and improve coordination among the dealership, lender and customer. Much of the car-buying transaction can’t be done online because of state-level regulations …