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Tag Archives: world

F&I office still has a place in digital world

The rapid shift to digital retail — accelerated in part by the coronavirus pandemic — is supposed to displace the F&I office system that requires customers to spend extensive time in the store. In fact, a survey of 88 dealership F&I managers showed that slightly less than half reported customers …

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F&I scrambling to join digital world

A few months ago, virtual finance and insurance presentations were little more than rumors in the auto retail world. Select dealerships were piloting digital presentations and a handful of F&I product companies and dealer service programs were conducting tests in limited markets. But the spread of COVID-19 shocked the U.S. …

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