Tag Archives: Customers

Volkswagen Credit Inc. will waive up to six months of payments, up to $ 750 per month, for qualified customers who purchase a new vehicle and lose their job because of the coronavirus outbreak. “This global pandemic and the economic uncertainty that came with it has many of us facing …

Coronavirus has changed how we live and work. But the most important thing we can do is “step up to the challenge” of the pandemic and its effects as individuals, organizations and companies, including RoadLoans and parent company Santander Consumer USA (SC). “Being in the front lines, I have a …

MediaNews Group/Reading EagleGetty Images Allstate ($ 600 million) and American Family Insurance ($ 200 million) have both announced they will send some customer money back because of coronavirus, and they’re also being more flexible about payment due dates. Geico and Progressive have not yet made any announcement about their plans, …

U.S. insurer Allstate Corp. said on Monday that it would return more than $ 600 million in auto insurance premiums to customers as many Americans stay home and drive less due to “shelter-in-place” orders to curb the coronavirus outbreak. Most customers will receive a “payback” of 15 percent of their monthly …

The U.S. is galloping toward a recession spurred by the coronavirus outbreak. But this time, dealers say automaker and captive lender partners have responded to the financial crisis much quicker than they did to the last one. Dealer impact from the pandemic, according to auto finance experts, appears to be …

In a process called “kicking the trade,” some car dealers are telling people who can’t afford their current auto loan to just not pay it, and pick up a new loan. It’s a short-term solution to a longer-term problem, and it could be happening more often than anyone would expect, …

The captive finance arms of Toyota and Lexus will offer payment relief to customers affected by this week’s tornadoes in Tennessee. Toyota Financial Services and Lexus Financial Services customers will be eligible for extensions and lease deferred payments and redirected billed statements as well as other options, Toyota Financial said …

Allstate Corp. struck a deal with Ford Motor Co. that will allow some of the automaker’s customers to share data with the insurer for its program that tracks mileage. The majority of Ford and Lincoln 2020 model-year vehicles with embedded modems will be able to connect with Allstate’s Milewise program, …

Jim Drotman, executive vice president for Ford Motor Credit Co.’s U.S. and Canadian operations, knows that Ford Credit is a significant profit generator for the automaker. He doesn’t see that changing in the new decade. He told Staff Reporter Jackie Charniga about the captive’s performance tailwinds, focus on customer experience …